CLIENT:
KAISER PERMANENTE (via Learning Design Network)
EXPERIENCE:
LEAD PRODUCT & GAME DESIGN
Care Experience Live!
about.
An immersive multiplayer virtual world designed to train healthcare workers in patient experience and empathy.
Built for Kaiser Permanente in collaboration with Learning Design Network and FS Studio, Care Experience Live! blended simulation storytelling, collaborative tasks, and emotional scenario engagement inside a dynamic multiplayer virtual campus.
challenge.
— Create an accessible yet emotionally impactful multiplayer experience.
— Taught healthcare staff critical soft skills (empathy, communication).
— Encouraged replayability and collaboration across teams.
— Adapted serious game mechanics into a real training program at scale.
role.
— Led a team of product designers in defining core experience systems, avatar interactions, and role-based learning dynamics.
— Designed player journeys, emotional progression curves, and achievement structures to support engagement and skill development.
— Built the development roadmap and proposal — guiding the project from initial prototype phase to a scalable multi-user platform vision.
outcome.
— Selected and piloted by Kaiser Permanente for live training applications across multiple regions.
— Successfully delivered immersive learning experiences to over 5,000 employees, ranging from young adults in their 20s to seasoned professionals in their 70s.
— Established proof-of-concept for scalable, multiplayer healthcare education platforms adaptable to diverse user needs and technological skill levels.
— Recognized internally as a next-generation approach to employee training and engagement in healthcare environments.
